Frequently Asked Questions
Keyswatch Home Watch Questions
What is Keyswatch Residential Services?
Keyswatch Residential Services is a professional insured, bonded and accredited Home Watch Service serving from Key Largo to Marathon. We check your property and identify problems or potential problems that can occur while your property is vacant. We provide a physical presence that is not available through a remote alarm monitoring service. We can help with most requests you have by contacting us.
My alarm company provides security for my home. What value do you add?
An alarm company monitors entry into your home or fire alarm but they do not monitor potential problems that can occur due to broken pipes, mold, pests or vagrants. We identify those problems or the possibility of their occurrence and notify you for guidance.
What are your credentials?
Keyswatch Residential Services proudly displays the Accredited banner of the National Home Watch Association. We have been vetted and approved by this organization to insure we are bonded and insured for your protection. We also subscribe to the NHWA’s Code of Ethics.
If I need coordination with contractors doing work in my home can you help?
Keyswatch Residential Services will provide access services and remain on-site for an hourly charge. We ask for at least a 48 hours notification to schedule our personnel.
If you find a problem, what type of notification will I receive?
Keyswatch Residential Services will send you a report upon completion of our visit to your home. Any problems identified will be accompanied by pictures and details of the problem. If we take any immediate action to prevent further damage we will contact you immediately to discuss what occurred and consider what course of action is needed for the repair.
Can you help me with home maintenance services?
While we do not provide home maintenance services, we can refer you to quality contractors or vendors and coordinate access to your property.
Are you a house sitter service?
We are not a house sitter. Our core service includes periodic visits to your home where we follow a specific and mutually agreed upon checklist. We are in your home for less than an hour per visit and take great pride in making sure your home is as you left it for your return.
What type of reporting can I expect from you?
Keyswatch Residential Services will send you a detailed report by email with pictures of any problems identified upon completion of inspecting the interior and exterior of your home. Our company uses business management software provided by Home Watch IT. The reports we send you are all professionally produced by us, using software that captures the GPS coordinates as well as the time and date that corresponding to the report’s creation. You have infallible evidence that your home was visited should you ever have an insurance claim or other need.
We have a neighborhood watch program. Doesn't that do the same thing?
Most neighborhood watch programs are passive by nature and do not provide the level of engagement with your property that Keyswatch Residential Services provides. We will check your property’s interior and exterior in far more detail than you can expect from a neighborhood watch program.
Are your services expensive?
We think our services are reasonably priced for the value we provide. When you compare the possible damage due to a leak or damage by pests or vagrants with the cost, our services are an excellent value. We will be happy to discuss our pricing for home watch services and any additional services you may require at a free consultation.
Are you a property inspector?
While we check your property, we are not what is defined as a property inspector. Property inspectors are usually involved at the sale of a property to do a detailed inspection of the structure, plumbing, electrical and heating and air condition systems.
